By STUART HODGE . @hodgeythehack . May 23, 2017, 5:42PM

The rapid acceleration of digital commerce has led to a sea-change in how company returns policies are required to operate. In times gone by, companies would only accept goods being returned if they were broken or faulty in some way but as shoppers’ buying behaviours change, so too are their expectations.

http://www.supplychaindigital.com/logistics/why-having-robust-returns-process-now-key-retailers